Services

Headquarters Office & Admin Support Services

• Headquarters office support, including personnel, office space, conference room, equipment and record storage.
• Telephone answering services on exclusive client line(s) during normal business hours (M-F – 9:00 a.m. – 5:00 p.m. PST), with client-specific voice mail during the non-business hours.
• Maintenance of files, records and supplies.
• Accept, answer and route inquiries regarding all association business and programs to team members or volunteers as appropriate.
• Process mail and e-mail on a daily basis and route to internal staff and/or members as appropriate.
• Promptly respond (no later than 1-2 business days) to all requests for information.
• Maintain master calendar and industry calendar.
• Assist with special mailings, e-mail broadcasts, webinars, and other methods of information dissemination.
• Facilitate communication between the association leadership, staff, and others, including the preparation and coordination of various communications.
• Provide and maintain electronic processing capabilities.
• Database management.
• General administrative support.